Help Center>Sound Effect Help>You can’t be heard

①、 If the mic icon after your user’s name is, then you haven’t got the permission of speaking
from the teacher yet, thus nobody will hear you.
②、 If the teacher has permitted you to speak, the icon on your top right will be, then you
can click the mic iconto shift to immediate audio mode. You’ll be heard when the icon becomesor your
user’s name turns yellow
④、 At the bottom of Hiknow class there is, and if it doesn’t turn red when you speak with your
user’s name being yellow , the problem might be that your computer fail to transmit your
Situation 1:There might be a problem with your headsets. Make sure your headsets are correctly connected to the computer. Pull them out and reinsert, press F5 to reaccess.
Situation 2:If the situation is not 1, you’ve probably prohibit Hiknow to use your audio equipment when you were entering. Then do as follows:

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